Effective Date: March 22, 2026
At Craneworks, Inc. (“we”, “our”, or “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://www.vacraneworks.com) and utilize our services. Please read this Privacy Policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
1. Information We Collect
We may collect information about you in a variety of ways when you interact with our website. The information we may collect includes:
-
Personal Data: Personally identifiable information, such as your name, shipping address, email address, and telephone number, that you voluntarily give to us when you fill out contact forms, request a quote, subscribe to our newsletter, or communicate with us directly.
-
Derivative Data: Information our servers automatically collect when you access the site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.
-
Cookies and Tracking Technologies: We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience.
2. How We Use Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:
-
Respond to your customer service requests, inquiries, and quote requests.
-
Deliver newsletters, industry news, and company updates (if you have opted-in to our mailing list).
-
Improve the functionality and performance of our website.
-
Monitor and analyze usage and trends to improve your experience with the Site.
-
Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
3. Disclosure of Your Information
We do not sell, trade, or rent your personal identification information to others. We may share information we have collected about you in certain situations:
-
By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others.
-
Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, such as data analysis, email delivery, hosting services, customer service, and marketing assistance.
4. Cookies
If you leave a comment or interact with our site, you may opt-in to saving your name, email address, and website in cookies for your convenience. We also use temporary cookies to determine if your browser accepts cookies and to save your display choices. You can set your browser to remove or reject cookies, but be aware that such action could affect the availability and functionality of the Site.
5. Embedded Content from Other Websites
Articles or pages on this site may include embedded content (e.g., videos, images, articles, maps). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These external websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content.
6. Data Retention
We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).
7. Your Data Rights
If you have interacted with our site (e.g., left comments or submitted forms), you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
8. Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
9. Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
Craneworks, Inc. 6119 Miller Road Richmond, VA 23231
Phone: (434) 352-3212